why book direct

YOU BENEFIT WHEN YOU BOOK DIRECT

Sure, there are plenty of third party websites you could use to book your stay. But if the best price, flexibility,
and direct access to our local customer service teams, is what you’re after, then keep on reading.

WE’VE GOT YOU

We’ve got your back with flexible bookings and an understanding team

WHY PAY MORE

Best rates guaranteed when you book
direct = more to spend on adventures!

LOCAL TEAMS

Our friendly teams based in Australia are
here to help

FIVE REASONS TO BOOK DIRECT

There’s a lot to love when you book direct with us at wakeup.com.au

1. best price guarantee

The rates you see on our website are the best rates going around the internet. See a better rate elsewhere? We’ll beat it by 5% – it’s our price promise to you.

2. we’re flexible & understanding

We get it. Plans change. It’s why we offer flexible cancellations, no booking fees and no deposits required, when you book direct. You’ll also benefit from chatting to our real humans who can work out a flexible solution with you. No chatbots with generic and rigid policies over here!

3. local, direct customer service

Third parties getting in the way of our convos and overcomplicating things? No thanks! It’s just you and us. When booking direct, you can chat with our local customer support teams, based directly in our properties in Sydney, Bondi Beach and Byron Bay.

4. access to all the rooms

Rest assured, when booking via our website, you’ll have full access to choose from every private room and shared dorm available. Not always the case on third party sites, where some room types will show as unavailable.

5. for the love of travel

We’ll be honest. When you book directly with us at Wake Up, we’re able to pour more into creating the best travel and accommodation experience for our guests, rather than spending that money on third party fees. And ultimately, that’s what we love to do and that’s what we’re all here for.

BEST PRICE GUARANTEE

WHAT’S OUR PRICE PROMISE?

If you see a better rate online, we’ll beat it by 5%.

How does it work?

If you haven’t made a booking yet, but notice a better rate on a different website within 24 hours for the same property, same room type, same number of guests and same stay dates, then get in touch. Once we’ve verified the lower rate, we’ll beat it by 5% for you and be back in touch so you can book.

If you’ve already made your booking with us at wakeup.com.au, and find a lower rate on another website within 24 hours, for the same property, same room type, same number of guests and same stay dates, then contact us with all of the details. Once we’ve verified the lower rate, we’ll reduce your booking by 5% off that lower rate per night, which you won’t have to pay until your arrival.

Good to know:

This guarantee isn’t valid with any other offers, promotions or discounts offered by third party websites.

Book Now to Experience It for Yourself

Don’t miss out! Join the thousands of other travellers who’ve lived and loved the Wake Up Hostels experience. Check out our availability below, and book direct for our best price guarantee, flexible cancellations, and 24/7 access to our onsite customer service team.